Privacy Policy

This policy explains what personal data Blackrock Technologies LLC ("we", "us") collects through the Portal, why, and what choices you have. We handle personal data in line with the laws that apply to us.

1. Whose data we handle

• Agency users: the people who sign in to the Portal for their travel agency or company.
• Guests and travellers: the people an agent books travel for. The Agency enters their details, so the Agency is responsible for having the right to share them with us.
• People who contact us or apply to register an agency.

2. What we collect

• Account details: name, work email, phone number, role, and the agency you belong to.
• Sign-in data: your password (stored in protected form, never in readable form), the codes we email you to sign in, and records of when and how you signed in.
• Booking details: guest names, ages and nationality, contact details, and, where a flight needs it, passport or ID details; the dates, destinations and services booked; prices, invoices and credit notes.
• Registration details: the company name, address, licence and contact details an agency gives when it applies.
• Technical data: device and browser information, IP address and logs of requests, used to keep the Portal secure and working.
• Messages: what you send when you contact support.

3. Why we use it

• To run the Portal: to let you sign in, search, book, pay, and manage bookings.
• To fulfil bookings: to pass the details suppliers need to confirm the stay, flight or transfer.
• To bill the Agency and keep financial records.
• To keep the Portal secure, prevent fraud and misuse, and fix faults.
• To contact you about your account and bookings, and to give support.
• To meet our legal obligations.

4. Who we share it with

• Suppliers: hotels, airlines, transfer providers and their booking systems, only what is needed to make and manage a booking. They handle it under their own privacy policies.
• Payment providers: when a card payment is made, the payment is processed by the provider, not by us.
• Service providers: companies that host and run the Portal for us, and that send email on our behalf, under contract and only for those purposes.
• Your Agency: an Agency administrator can see the bookings and users of that Agency.
• Authorities: where the law requires it.

We do not sell personal data.

5. Where it is stored

Data is held on secure systems. Because suppliers and service providers operate in many countries, some data is processed outside the country where we operate. When that happens we share only what is needed and take steps to protect it.

6. Cookies

The Portal uses only the cookies it needs to work: one that keeps you signed in, and a short-lived one used while you complete a sign-in code. They are encrypted and not readable by scripts on the page. We also remember your language and display choices on your device. We do not use advertising cookies.

7. How long we keep it

We keep personal data for as long as it is needed for the purposes above, including booking, accounting and legal record-keeping, and then delete it or remove what identifies a person.

8. Security

Access to the Portal is protected by passwords and email sign-in codes, data is sent over encrypted connections, and what each user can see depends on their role. No system is completely secure, so please keep your sign-in details private and tell us at once if you suspect misuse.

9. Your rights

You can ask us to tell you what personal data we hold about you, to correct it, to delete it, or to stop using it in a particular way, subject to what the law requires us to keep. If you are a guest, please make the request through the agency that booked for you, or contact us directly.

10. Changes to this policy

We may update this policy. The date at the top shows when it last changed.

11. Contact

For privacy questions or requests: b.support@blackrockts.com.